
Consumption
Topics of interest Consumption
In this section you will find information on consumer issues. The protection and rights that protect you as a consumer when you buy a product or hire a service with a company.
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Before submitting a claim to an official body, you must submit your complaint in writing to the telephone operator's Customer Service.
These training actions can be carried out at any time, without time restrictions. Diploma is delivered and they are free. Cheer up and expand your knowledge on different consumer topics
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FAQ
My company offers me a toll-free number for customer service, but when I can call they only have a pay phone available. They can do it?
No. Companies, as long as they are basic services of general interest (supply of water, gas, electricity, financial, insurance, postal, air, rail and road transport, sanitation and waste and health protection) have the possibility to offer, along with a toll-free telephone number, alternative customer service numbers that require payment, either by fixed or mobile numbers or by special rate lines.
The consumer in this type of service cannot be required to make paid calls in any time slot. Therefore, there may be other line options, which in turn can cover different time slots and report on different services (sales, incidents...) but there must always be a free customer service telephone number.