My company offers me a toll-free number for customer service, but when I can call they only have a pay phone available. They can do it?
No. Companies, as long as they are basic services of general interest (supply of water, gas, electricity, financial, insurance, postal, air, rail and road transport, sanitation and waste and health protection) have the possibility to offer, along with a toll-free telephone number, alternative customer service numbers that require payment, either by fixed or mobile numbers or by special rate lines.
The consumer in this type of service cannot be required to make paid calls in any time slot. Therefore, there may be other line options, which in turn can cover different time slots and report on different services (sales, incidents...) but there must always be a free customer service telephone number.
The president of the Community of Madrid, Isabel Díaz Ayuso, has today participated in the tenth anniversary of the Science, Health & Education (SHE) Foundation, where she has pointed out the need for a “...