Consumption

In this section you will find information on consumer issues. The protection and rights that protect you as a consumer when you buy a product or hire a service with a company.

featured reports

Online information

Consumption of the Community of Madrid makes an effort to meet the needs of the elderly, as vulnerable consumers and to ensure their rights in a preferential manner.

OTHER PILLS

General information for consumers and users

Consumer Service Office of the Community of Madrid

Regional office specializing in consumer information.

Submit a consumer claim

What is it, how and where to put it

Consumer arbitration application and brochure

What is consumer arbitrage and how does it work

Consumer arbitration is a voluntary, free, simple and fast extrajudicial dispute resolution procedure.

General information on Consumption

Key concepts to understand consumer protection and the basic rights of consumers and users.

What is the difference between a claim and consumer arbitration?

La claim and consumer arbitration These are two mechanisms offered by the administration to the consumer when they encounter a consumer conflict and wish to resolve it.

When a claim the administration mediates with the company with which there is a problem. The administration reports the facts claimed to the company and requests a solution. In this case, the administration acts as an intermediary to facilitate an agreement, but said agreement is not binding, so the solution is based on the will of both parties to reach it.

In turn, the consumer arbitration It is a conflict resolution system, voluntary and free for both parties, in which an arbitral college issues an executive and binding resolution, called an award, which resolves the conflict.

In this case, the Willingness must also be by both parties, so two assumptions can occur:

If the employer is not adhered to the Consumer Arbitration System, the administration proposes that you accept arbitration for the specific case raised by the consumer. If the company accepts, the arbitration process begins and if it does not, the file is archived and the consumer would have to go to court.
If the employer is adhered to the Consumer Arbitration System the process begins where the arbitral college listens to the parties, conducts evidence and issues a written award. The award is binding, mandatory and closes the possibility of going to ordinary courts for the same reason.

My rights by themes

Housing

Protection in renting, buying and selling a home and contracting a mortgage.

Supplies

Information about the light, water or electricity services present in the home. As well as information on telephony and internet. ...

Services

Dry cleaners, removals, academies or repairs. The rights that protect you.

Purchases and products

Information about business hours, return or guarantee. Requirements for toys, furniture or textiles.

Banking and Insurance

Information about contracts with a bank, an insurance company or consumer credit.

General consumer issues

In the following section we detail the rights that protect you as a consumer in general consumer issues such as abusive clauses in contracts, data protection or...

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FAQ

I have a scooter that reaches a maximum speed of 20 kilometers per hour. Do I need insurance to drive?

No. Electric scooters that do not exceed the speed of 25 kilometers per hour are regulated by the DGT regulations for Personal Mobility Vehicles. In this regulation, there is no article that establishes the obligation to take out insurance to drive this type of vehicle, so it will not be mandatory. Section 5 of the regulations does contemplate the obligation to have a circulation certificate. If you own an electric scooter, also check the ordinances of your municipality, in case they do establish any obligation in this regard.

If your vehicle exceeds 25 kilometers per hour in speed, keep in mind that it will no longer be considered by the DGT regulations as a Personal Mobility Vehicle, but rather another type of vehicle. Check which category you belong to to find out if, in that case, the obligation to take out insurance to circulate is required or not.

Of interest

Retired Inflatable Baby Floats

Since last June 29, you will not be able to receive calls without your consent

The way to calculate the price of the regulated rate or PVPC will change in 2024

Top Stories

Rocío Albert visits La Oriental pastry shop and presents the program Comercios con Solera 3

The Community of Madrid launches the Comercios con Solera program from which 1.500 traditional businesses will benefit

26/08/2023.

The Community of Madrid launches the Comercios con Solera program, a specific support plan for commercial and hotel establishments that are over 50 years old to promote and...

Image of the stalls of La Despensa de Madrid

The Community of Madrid promotes its products in an itinerant market that covers 17 municipalities in the region

19/08/2023.

The Community of Madrid continues to celebrate this summer the eleventh edition of La Despensa de Madrid, an itinerant market that promotes regional foods, visiting seven...

The Community of Madrid has processed 120.000 inquiries from its Consumer Service Office

16/08/2023.

The Community of Madrid has managed almost 120.000 inquiries at the Consumer Service Office that has provided its services to citizens since 2017. This free public resource of the Government...

Díaz Ayuso announces financial aid for the oldest businesses in the region

21/06/2023.

The acting president of the Community of Madrid, Isabel Díaz Ayuso, has announced today that the regional Executive will approve in this Legislature a support plan with financial aid for the 1.500...