Consumer information
General consumption information
where to go
What possibilities does a consumer have when he has a conflict with a company?
Intermediation
It begins with the presentation in the administration of a claim, with the official form or a writing in any format.
Consumer arbitration
It is a free and voluntary procedure for both parties to resolve conflicts.
Courts of Justice
You can do it individually or through a consumer association.
Frequently asked questions about Consumption
My rights by themes
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It is the office in charge of offering information and assistance in consumer matters to those citizens who are in a European country.
We process claims and complaints from citizens regarding consumption, among others.
It acts as a body for information, consultation and advice on consumer planning and consumer protection.
Consumption Legislation
Report of activities of the General Directorate of Commerce, Consumption and Services
Consult the main lines of action of the General Directorate of Commerce, Consumption and Services in the field of consumption in the next document.
