Complete information vehicle repair shops
Classification. Deposit receipt, expenses of stay, spare parts, invoice ...
In the Community of Madrid, there more than four million vehicles registered, between passenger cars, motorcycles, vans or trucks, which need the repair, maintenance or tuning services that are carried out in the workshops.
Choose a workshop that complies with the established regulations and be specialists at their branch of activity It is essential to guarantee your safety and the protection of your economic interests, as well as to extend the useful life of your vehicle.
Types of workshops
There are different types of workshops depending on their relationship with manufacturers, its specialty or type of vehicles that they repair The current legislation includes both cars and motorcycles, mopeds, trailers and special vehicles.
- generic workshops, or independent: Those that are not linked to any manufacturer. They may not refer to any brand that could mislead the consumer.
- brand workshops: Those that are linked to companies that manufacture vehicles or equipment and components, national or foreign.
They are of four types:
- of mechanics: They carry out maintenance, repair, replacement or reform work on the vehicle's mechanical system, and auxiliary equipment and elements, except for electrical equipment. It will be represented by a wrench.
- Of electricity: They carry out maintenance, repair, replacement or reform work on the electrical equipment of the automobile. Represented by a broken arrow.
- of bodies: Repair or replacement work on bodywork elements, including load-bearing and self-supporting structures and their interior and exterior conditioning. Represented by a hammer.
- Of paint: Bodywork painting, coating and finishing works. He will be represented by a paintball gun.
- diagnostic centers: They have purposes other than repair shops and are especially dedicated to checking and certifying the technical condition of a vehicle both in its structure and in its equipment, systems, parts and components.
- motorcycle repair shops: These are workshops that are specifically dedicated to maintenance, repair, replacement or reform work on two or three-wheeled motorized vehicles, or similar.
- Tire repair shops.
- Radiator repair shops.
- Injection equipment repair workshops.
Previous information
In addition, they must display a distinctive plate on the facade of the establishment, divided into three unequal spaces and in which it must be included relative information to the branch of activity of the establishment, to the specialties and to the identification number of the workshop. As shown in the following chart:
At the highest part of the plate, the branch of activity that corresponds to it is located, that is, if it is about mechanics, electricity or bodywork and painting workshops.
At the middle part, the specific specialty must be specified, that is, if they are diagnostic centers (especially designed to check and certify the technical condition of a car) and if they attend to different types of vehicles, such as motorcycles;
At the downstairs, the initials of the autonomous community and the corresponding number assigned by the Community of Madrid must be visible.
Remember that...
Be wary of workshops without an identification plate or with an incomplete plate, they could respond to activities carried out by people or companies that provide services without complying with legal requirements.
You can go to any workshop to carry out maintenance and periodic inspection operations without invalidating the guarantee.
If the vehicle is within the warranty period of the seller or the manufacturer, you must go to the workshop that they indicate to make it effective.
In the case of generic workshops, not classified as official brand, the ostentation of references to brands, both outside and inside the workshop, which may mislead the user, is prohibited.
Official brand workshops may only reserve the right of admission with respect to vehicles of other brands that are not represented by them.
Deposit receipt and budget
The consumer has the right to request the preparation of a advance written estimate, which has a minimum validity of twelve business days. It must include, among others, the details of the workshop and those of the user, the identification of the vehicle, the repairs to be carried out on the car, the elements or parts to be replaced or repaired, the price to be paid and the expected date of delivery of the vehicle. vehicle already repaired:
Information to be included in the budget
- El number of the workshop in the Industrial Registry, as well as its fiscal identification and address.
- El Name and address of user.
- La identification of the vehicle, with expression of brand, model, license plate and number of kilometers travelled.
- Repairs to be made, elements to be repaired or replaced and/or any other activity, indicating the total price broken down to be paid by the user.
- La date and signature of the service provider.
- La expected delivery date of the vehicle already repaired, from the acceptance of the budget.
- Indication of the time of validity of the budget.
- Space reserved for date and signature of acceptance by the user.
Unless the need to spend more time is justified, to prepare budget, workshops will be able invoice for each operation required by the vehicle, a maximum, calculated as: the price per hour from the workshop multiplied by the number of hours required for each operation as established by the make of the vehicle.
If you waive the preparation of the previous budget, you must do so irrefutably.
If the workshop decides to charge the customer the preparation of the budget, you must inform him, and give him an invoice stating the operations that have been necessary to detect the fault, as well as the price to be paid for each of these. In any case, the workshop must return the car in the same conditions in which it was left in the workshop.
If during vehicle repair faults or hidden defects appear, the workshop is obliged to inform the client of this circumstance and the amount that its repair will entail within a maximum period of assistance. The workshop can carry out the repair of those faults not included in the initial budget, only if the client agrees.
Deposit slip
The workshop must give the consumer a deposit slip provided that the vehicle is deposited in the workshop, either for the preparation of an estimate or to carry out a previously accepted repair.
If there is already a budget signed by the workshop and the client, this document acts as a deposit receipt.
For collect budget o remove the vehicle, it is mandatory to present the receipt. If it is lost, the user must identify himself by any of the legally valid means.
You can withdraw from order made at any time, paying the workshop the amount for the work carried out, until the removal of the vehicle.
Invoice and stay expenses
The workshop is obliged to deliver to the customer a bill written, signed and sealed. The amount must appear broken down by concepts, operations carried out, parts used, hours of work used and taxes, expressly mentioning the warranty, which is understood as total, including labor, replaced parts or the crane service. Together with the invoice, the workshop is obliged to provide written information on the operations carried out and/or parts replaced, even if the repair is covered by the guarantee.
Stay expenses may be charged provided that, having informed the user that the budget is made or that the vehicle is already repaired, no response has been received. within three business days on the acceptance or not of the budget or on the withdrawal of the vehicle.
These stay expenses will only proceed when the vehicle is in premises under the custody of the workshop and will be applied on the days that exceed the aforementioned period.
Replacement parts
All parts that workshops use in their repairs must be new and suitable to the vehicle model to be repaired. Only used parts may be used with the prior written consent of the customer.
The pieces must have affixed the manufacturer's mark as well as the homologation passwordwhen it is mandatory.
The workshop is required to presentar and deliver to the client, except for its express manifestation, The pieces, elements or assemblies that have been replaced, provided that the repair has not been carried out under warranty.
Further...
All workshops are required to have available to the public documentary justification that proves the origin and price of the spare parts used in the repairs. The official brand workshops They must also have the updated catalogs and rates of the parts used in their repairs and the work time tables provided by the vehicle manufacturer, for the consumer who requests it.
repair warranty
All repairs or installations carried out in any workshop will be guaranteed for a period of three months or 2.000 kilometers tours. The Warranty period It begins from the date of delivery of the vehicle and will be valid as long as the vehicle is not manipulated by third parties.
Invoices must explicitly state, in letters no smaller than 1,5 millimeters, the duration of the guarantee, in addition to the following legends:
- "The guarantee is understood to be total, including labor, replaced parts, crane service, operator displacement and taxes, and its fulfillment will be carried out without delay."
- "The manipulation by third parties of warranted parts may void the warranty."
- "The car broke down under warranty at more than 25 kilometers from the workshop guarantor, the customer must contact the guarantor to proceed with the fulfillment of the guarantee directly or through third parties. For such purposes, the notice will be made by any means that allows proof of receipt by the repair shop."
- "If he guarantor workshop does not respond to your request or refuses to comply with its obligations, the client may carry out the repair in any other establishment among those that are nearby, leaving the guarantor obliged to pay the invoice."
The workshop will not be responsible for a breakdown that occurs due to a failure derived from the non-acceptance by the user of the repair of anomalies or hidden faults previously communicated, as long as this lack of acceptance has been stated on the invoice, as well as the need for its repair.
Claims
The vehicle repair shops they must have the complaint sheet available to the consumer who requests it. It will have a maximum period of two months from the delivery of the vehicle or the end of the warranty to file the claim.
Can apply and fill it out in the workshop with which you have the problem, and present it at the Municipal Consumer Information Office (OMIC) closest closest to your home, in the General Directorate of Commerce, Consumption and Services (C/ Ramírez de Prado, 5 bis ground floor. 28045 Madrid) or by Internet.
Along with the claim, all the evidence you deem appropriate must be provided (invoice or proof of service).