Complete information gas stations

The supply of fuels constitutes a economic activity important. Every year more than four million vehicles circulate through the Community of Madrid, including cars, motorcycles, vans or trucks, which need to refuel in these establishments.

In the next section you will find the information most relevant on the rights of consumers when they visit gas stations, among others, the types of services offered, who is responsible for them, what information must provide us on the fuel or the one that should appear on the purchase receipt.

Mandatory information

All gas stations must provide certain information to the consumer, both access or entry to the service station (by means of posters or pillars), within the service facilities, as well as at the fuel dispensers:

Mandatory information when accessing or entering the station

The minimum information that must be compulsorily included on the pillars or information posters for access to the service station is the following:

El retail price per liter of different types of gasoline and diesel, indicating its octane number.
The schedule of the gas station activity with the specification of the opening and closing hours of the same.
Expression "Self-service" when the supply is provided in this regime.
The payment methods admitted.

In the event that the facilities cannot be supplied a certain type of fuel It must be reported, while this circumstance lasts, by displaying a poster, in which the legend appears "Out of service ", indicating the type of fuel affected, in a perfectly visible and legible way.

Mandatory information at supply facilities

All gasoline and diesel supply facilities are required to display information within their facilities, at least in Spanish, and with characters of a size that allows them to be read from inside the vehicle. This information will be presented permanently and permanently visible, readable, in which at least the following information is indicated:

Trade name or anagram

The name or anagram of the fuel supplying company and the commercial name of the sales facility.

Payment

Complete information about the means of payment that the gas station supports.

Captions or pictograms

Regarding the following rights and obligations of the users:

"Forbidden to smoke or light fire."
"It is forbidden to refuel with the lights on or with the engine running."
"There are complaint forms available to the consumer."
"There are equipment or tools of regulatory measure for the verification of the supply at the consumer's disposal."

Schedule

The schedule of the activity supply of gasoline and diesel with the determination of the opening and closing hours of the facilities.

Nearest gas station

The location and distance of the nearest sales facility, regardless of the ownership and brand of it.

What's more....

A cartel informing about the price of the sale to the public per liter of the different types of gasoline that are sold, with indication of your octane.

In the assuming prior payment is required The supply of gasoline or diesel must be indicated by a sign in a place visible to the public.

As a security measure, between ten at night and seven in the morning, gas stations can demand the exact amount to avoid handling cash for changes, provided that it is also warned on a poster visible to the public.

In the event that the supply must be made by the consumer or user directly, it must be indicated on the dispensing device, by means of a poster attached or attached to it, which must include the necessary instructions to do so.

In self-service facilities, there will be available to consumers and users, close to dispensing devices, gloves or paper supply devices specially adapted to this type of facility, or products of a similar nature, for single use.

Finger pointing On the assumption that some dispensing device beene damaged and is unable to supply fuel correctly, or takes measurements of a fuel that exceed established maximum tolerance limits, supply will be suspended , placing on the dispenser apparatus a cartel permanently, while the circumstance lasts, "Out of service since ... " indicating the day, month and type of fuel affected.

bill

It is important, whenever refueling at a gas station, request the ticket or invoice. It will appear reflected among others, the liters of gasoline, the type and the price of the liter.

In the event that the supply and collection are made in self-service regime, the invoice will be issued and delivered automatically.
The gas station is obliged to deliver to the customer who requests it, a invoice or receipt where the following data must be included:

Name or company name, address and tax identification code number of the company providing the service.
Number of invoice order or the receipt.
Fuel type supplied.
Number of liters supplied.
Price per liter, VAT included.
Total of the supply made.
Place and date of the issue.
Signature or stamp of the service provider.
Vehicle registration, whenever required by the user.

European fuel labeling

The diversity of fuels that exist in the market, together with the increase in road trips by citizens between countries of the European common space, has led the European Union to unify the labels of the different types of fuels used by vehicles in all countries. This European regulation came into force in October 2018, and offers users of these vehicles clear and simple information about the fuels available at gas stations, as well as those compatible with their type of vehicle, regardless of the European country in which they are located. .

It affects, among other types of vehicles, motorcycles, cars, light commercial vehicles and buses. The dealers should include this information of interest and also the user manuals of registered vehicles since October 2018.

In rural areas of India, families in charge of a blind minor frequently isolate and deprive him/her of the care and attention they provide to their other children; such situation becomes even more severe among lower-caste families, orphans and if the blind child is a girl. service stations, this information will be reflected in the following places:

At the fuel tank cap of the new cars registered or marketed as of October 2018.
In jets and nozzles of gas stations that serve the public.

Further...

It will not be mandatory to carry the labeling on your fuel tanks, for cars prior to October 2018.

Electric vehicles will not have to carry any type of distinctive label.

Label type

Our new labels They will be written in black on a white background. To make it easier, clearer and faster to identify what type of fuel it is, three different geometric shapes have been established for each type of fuel.

Gasoline labels

La gasoline is represented by a Circle and they exist three labels different, represented by the letter E of ethanol followed by a number that indicates the quantity or percentage of this component included in the fuel.

Vehicle wash service

Gas stations that have car wash service, They must display, in the access area to the place where the service is provided, an advertising poster, where the operating instructions appear, if it is a mechanical washing service, the price and the time of provision of the service, when different that of the gas station itself. In the event that the washing service is faulty, a sign with the legend: "out of service since ..." should be placed on the machine, indicating the day and month.

The user has the right to request a invoice or receipt of payment for the car wash service. In the event that the laundry service is self-service, an invoice will be issued and delivered without the need for it to be expressly requested by the consumer.

Data that must appear on the laundry service invoice

Name or company name, address and tax identification number or code of the service provider.
Number of the invoice or the supporting document.
Type of laundry service provided.
Total amount of the service performed, VAT included.
Place and date of the issue.
Signature or stamp of the service provider.
Vehicle registration, whenever required by the user.

Water supply and pressure gauges

Service stations must have pressure measuring devices tires and sources of water supply:

Pressure measuring devices

All establishments must have tire pressure gauges, in perfect condition and working order.

In the event that the meter is faulty, a poster must be permanently placed on the affected device, while the circumstance lasts, in a perfectly visible, legible way, with the legend "Air, out of service since ...", indicating the day and the month.

If the meter is a payment device, you must specify the price, the type of coins and if you make change.

Water supply

All establishments must have water supply devices in perfect condition and working order.

In the event that the device is faulty, a poster must be permanently placed on the affected device, while the circumstance lasts, in a perfectly visible, legible way, with the legend "water, out of service since ...", indicating the day and the month.

Claims

Gas stations must have the complaint form available to the consumer who requests it. After filling it in, the client must leave a copy at the establishment and bring the original to:

General Directorate of Commerce, Consumption and Services (C / Ramírez de Prado, 5bis ground floor. 28045 Madrid), if the claim has to do with the provision of the service or the quality of the fuel.
General Directorate of Economic and Industrial Promotion of the Community of Madrid, in the event that the claim has to do with the measurement of the pumps and the amount of fuel supplied.

Along with the claim, you must provide all the evidence you deem appropriate (invoice or proof of service, etc.).