Plan for the integration of displaced persons from Ukraine

Citizens from Ukraine can request the supporting document to access health care once they have the receipt for the submission of the request for temporary protection issued by the Ministry of the Interior.

Where to apply:

• Carrera de San Jerónimo Citizen Service Office:

C/ Carrera de San Jerónimo 13, ground floor. 28014 Madrid
Schedule:

• Monday to Saturday from 09:00 a.m. to 14:00 p.m.

• December 24 and 31: from 09:00 a.m. to 14:00 p.m., except if they fall on a Sunday, in which case the office will remain closed.

• On Sundays and holidays the office will be closed.

Language: Spanish and Ukrainian
You can ask for it appointment en
https://gestiona7.madrid.org/CTAC_CITA/OFIREG

• Somosaguas Health Center

C/ Plasencia s/n. 28223 Madrid

Pozuelo de Alarcon Telephone: 639 821 383

Hours: Monday to Friday from 10:00 a.m. to 17:00 p.m.

Spanish Language. It also has teletranslation service

• Santa Isabel Health Center

C/ Isabel La Católica, s/n. 28911 Leganes

Phone: 91 5291971 

Hours: Monday to Friday from 10:00 a.m. to 17:00 p.m.

Spanish Language. It also has teletranslation service

Requirements/documentation: Receipt of presentation of the request for temporary protection issued by the Ministry of the Interior and, if possible, identity document (passport, etc.) and registration form

Ukrainian minors have access to schooling at the educational stage that corresponds to them: Early Childhood Education, Primary Education or Compulsory Secondary Education. If necessary, they will also have places in Special Education.

Where to apply for schooling:
 

• Carrera de San Jerónimo Citizen Service Office:

C/ Carrera de San Jerónimo 13, ground floor. 28014 Madrid
Schedule:

• Monday to Saturday from 09:00 a.m. to 14:00 p.m.

• December 24 and 31: from 09:00 a.m. to 14:00 p.m., except if they fall on a Sunday, in which case the office will remain closed.

• On Sundays and holidays the office will be closed.

Language: Spanish and Ukrainian
You can ask for it appointment en
https://gestiona7.madrid.org/CTAC_CITA/OFIREG

• Directorate of Territorial Area Madrid-Capital

Territorial Area Headquarters, 3rd floor

C/ Vitruvio, 2, 28006 Madrid

Telephones: 91 720 30 10, 91 720 30 06, 91 720 31 75

E-Mail: datcapital.envio@madrid.org

Hours: Monday to Friday from 9:00 a.m. to 14:00 p.m.

Spanish Language. It also has teletranslation service

• Madrid-East Territorial Area Directorate

C/ Jorge Guillén s/n. 28006 Alcalá de Henares. Madrid

Phone: 91887 20 88

E-Mail: dateste.ukrania@madrid.org

Hours: Monday to Friday from 9:00 a.m. to 14:00 p.m.

Spanish Language. It also has teletranslation service

• Directorate of the Madrid-North Territorial Area

Av. Valencia s/n. 28700 San Sebastián de los Reyes. Madrid

Telephone: 91 720 38 11

E-Mail: datnorte.ukrain@madrid.org

Hours: Monday to Friday from 9:00 a.m. to 14:00 p.m.

Spanish Language. It also has teletranslation service

• Madrid-West Territorial Area Directorate

Carretera de la Granja, 4. 28400 Collado Villalba: Madrid

Phones: 91 856 25 45/91 856 25 24

E-Mail: dataeste.inspeccion@madrid.org

E-Mail: dataeste.sie.negociado@madrid.org

Hours: Monday to Friday from 9:00 a.m. to 14:00 p.m.

Spanish Language. It also has teletranslation service

• Madrid-South Territorial Area Directorate

C/ Maestro, 19. 28914 Leganés. Madrid

Telephones: 91 720 27 56 / 57 / 64

E-Mail: studentukraine.datsur@madrid.org

Hours: Monday to Friday from 9:00 a.m. to 14:00 p.m.

Spanish Language. It also has teletranslation service

Requirements/documentation: Receipt of presentation of the application for temporary protection issued by the Ministry of the Interior.

Support unit for Ukrainian university students and researchers from the Community of Madrid.

Services:

• Compile all the information on the offer of shares of the Universities, IMDEAs and Research Centers of the Community of Madrid
• Support university students and researchers in their first negotiations with universities or research centers
• Send offers of studies, Spanish courses, or any other activity related to your situation.
• Dynamize activities with the university community of both countries.

Detailed information on the services offered by the universities and research centers of the Community of Madrid: madrimasd.org/unixukrania

Email: Unixukrania@madrimasd.org (served in Spanish, English, Italian and Ukrainian)

People who arrive in Madrid from Ukraine will be able to have a free transport card for 15 days, extendable for another 15, which will give them access to collective public transport covered by the Madrid Regional Transport Consortium throughout the region .

Where to apply:
 

• Carrera de San Jerónimo Citizen Service Office:

C/ Carrera de San Jerónimo 13, ground floor. 28014 Madrid
Schedule:

• Monday to Saturday from 09:00 a.m. to 14:00 p.m.

• December 24 and 31: from 09:00 a.m. to 14:00 p.m., except if they fall on a Sunday, in which case the office will remain closed.

• On Sundays and holidays the office will be closed.

You can ask for it appointment en
https://gestiona7.madrid.org/CTAC_CITA/OFIREG

• Central Office of the Regional Transport Consortium

Avenida de Asturias, 4. 28029 Madrid

Schedule: From 8 to 20 hours

Language: Spanish and English. It also has teletranslation service

Requirements/documentation: Temporary protection resolution issued by the Ministry of the Interior motivated by the war in Ukraine.

In the employment offices, Ukrainian citizens can receive care through a tutor/counselor who will accompany them throughout the process until they find a job.
To do this, they will be given access to Spanish courses, digital skills or job training appropriate to their profile.
They will also be given access to job search workshops, they will be able to receive assistance for the degree validation procedure, participate in the processes of accreditation of work experience and other labor intermediation services.
Likewise, they will receive specific advice if what they want is to undertake.

Where to apply for employment services:

You can go to the employment office closest to your home, check the information in this search engine: https://www.comunidad.madrid/centros/tipos-centro/empleo-20055/tipos-centro/oficinas-empleo-20056 . 
Request an appointment by email, telephone or online appointment service (Previous appointment employment offices | Community of Madrid) or go directly to the office.

Requirements/documentation: It is necessary to present the temporary protection grant that includes a work permit.

For specialized information on housing and, in particular, on the request for housing for special needs, you can contact:

Where to request information:

• Carrera de San Jerónimo Citizen Service Office:

C/ Carrera de San Jerónimo 13, ground floor. 28014 Madrid
Schedule:

• Monday to Saturday from 09:00 a.m. to 14:00 p.m.

• December 24 and 31: from 09:00 a.m. to 14:00 p.m., except if they fall on a Sunday, in which case the office will remain closed.

• On Sundays and holidays the office will be closed.

Language: Spanish and Ukrainian
You can ask for it appointment en
https://gestiona7.madrid.org/CTAC_CITA/OFIREG

• housing office

Avenida de Asturias nº 28. 28029 Madrid

Email: officevivienda@madrid.org

Hours: 9:00 a.m. to 17:00 p.m. (August from 9:00 a.m. to 14:00 p.m.)

Language: Spanish and sign language. It also has a teletranslation service. Appointment.

• housing office

C/ Braganza s/n. 28025 Madrid

Business hours: Monday to Friday, from 9:00 a.m. to 14:00 p.m.

Language: Spanish and sign language. It also has a teletranslation service. Appointment. 

Requirements/documentation: In order to access housing for a special quota of need, you must have proof of refugee or asylee status. Subsidiary or temporary protection is not valid.

For specialized information on vaccination of pets that have accompanied displaced people, the following telephone numbers and email have been enabled:

Telephones: 902 024 466 and 91 438 31 49

Hours: 8:00 a.m. to 14:30 p.m.

Email: service.ganaderia@madrid.org

Spanish Language.

TEMPORARY FAMILY RECEPTION OF UKRAINIAN MINORS WHO HAVE DISPLACED OR MAY DISPLACE TO OUR COUNTRY WITHOUT ADULT ACCOMPANIMENT

Where to request information:

General Directorate of Childhood, Family and Birth Promotion of the Department of Family, Youth and Social Affairs of the Community of Madrid

E-Mail:  acogimientos.familiares@madrid.org. (according to protocol in the download area)

FAMILY HOSTING FOR UKRAINIAN REFUGEES THROUGH THE MINISTRY OF INCLUSION, SOCIAL SECURITY AND MIGRATION AND THE LA CAIXA FOUNDATION

Where to request information:

Phone: 900 670 909

SOCIAL CANYON FOR UKRAINIAN REFUGEES

• The Community of Madrid offers places in soup kitchens to displaced people from Ukraine, which provide a lunch and dinner service from Monday to Friday, the day on which food is collected for the weekend.
• The concession of places will be made for a period of 6 months, extendable for another 6.
• Meals will be offered progressively in the soup kitchens until reaching a total of 400 meals a day in 
  
  • SOCIAL DINING ROOM Calle Canarias (Delicias) 200 seats
  • SOCIAL DINING ROOM Plaza Elíptica (Fdez. Ladreda) 100 seats
  • SOCIAL DINING ROOM Santa Isabel (Galileo street) 100 seats

In the download area you will find the procedure for assigning places in soup kitchens to displaced people from Ukraine and a request form for a place in soup kitchens.

EMERGENCY AID FOR UKRAINIAN REFUGEES

• Ukrainian citizens who are in a situation of vulnerability and/or social exclusion will be able to access emergency aid from the municipalities, financed by the Community of Madrid under collaboration agreements.
• To do this, they must meet, mainly, the following requirements:
  
  • Be registered in a municipality of the Community of Madrid.
  • Be unemployed and registered as job seekers in the corresponding employment office
  • Lack of sufficient income to meet the needs of daily life, according to municipal ordinances regulating the granting of this aid.

Further information:  https://www.comunidad.madrid/noticias/2022/03/30/comunidad-madrid-aprueba-32-millones-euros-ayudas-emergencia-familias-vulnerables

INTEGRATION ACTIVITIES

• You can make an appointment at our Centers for Participation and Integration of Immigrants in the Community of Madrid (CEPIS) to access all our services (Spanish language learning, know your laws, legal assistance among others).

Further information:  https://www.comunidad.madrid/servicios/asuntos-sociales/centros-participacion-e-integracion-inmigrantes

WOMAN

• If you have suffered or are suffering violence for being a woman, contact our services of the Comprehensive Care Network for gender violence.

Further information:  https://www.comunidad.madrid/servicios/asuntos-sociales/recursos-mujeres-comunidad-madrid

In the download area you can find a Triptych of the Comprehensive support network for gender-based violence. 

VOLUNTEERING

• If you want to contribute your volunteer work, go to the Community of Madrid Volunteer Office on the phone 900 444 555 or by email  information.voluntariado@madrid.org
• Do you know Ukrainian? Are you interested in helping as a volunteer translator on the phone 900 444 555 or by email? information.voluntariado@madrid.org?

Further information:  https://www.comunidad.madrid/servicios/asuntos-sociales/voluntariado-comunidad-madrid

SERVICES FOR UKRAINIAN YOUTH

• At the Citizen Information and Service Point of the Department of Family, Youth and Social Affairs you can get a youth card if you are between 14 and 30 years old and reside in the Community of Madrid.
• Address: Calle O'Donnell, 50. 28009 Madrid
• Opening hours: Monday to Friday, from 9 a.m. to 14 p.m.

Further information:  https://carnejovenmadrid.com/

ACTIVITIES FOR OLDER UKRAINIANS

• Ukrainians over 60 years of age are offered participation in the activities of the 32 centers for the elderly in the Community of Madrid.

Further information:  https://www.comunidad.madrid/servicios/asuntos-sociales/centros-mayores

What services are provided at the "Carrera de San Jerónimo Citizen Service Office"?

For all citizens from Ukraine who have applied for temporary protection, the following services are provided:

• Information and general attention of the services of the Community of Madrid and information of interest.
• The request for access to schooling for minors (up to 18 years of age).

For those who have a NIE, the following will be additionally provided:

• Issuance of the supporting document of access to health care charged to public funds of the National Health System.
• Issuance of a free transport card for access to collective public means of transport covered by the Madrid Regional Transport Consortium throughout the region, lasting 15 days.
• Management of appointments for other procedures, such as with an employment office.

Do I have to attend in person at the "Career San Jerónimo Citizen Service Office" to obtain the services offered?

It is required that all adults attend, if not, the services offered cannot be processed.
Application required appointment en
https://gestiona7.madrid.org/CTAC_CITA/OFIREG

What is the procedure for obtaining the specific health card for Ukrainian refugees?

To obtain the document accrediting access to health care charged to public funds of the National Health System, you must go to the following centers:

• Carrera de San Jerónimo Citizen Service Office. C/ Carrera de San Jerónimo 13, ground floor. 28014 Madrid. Service provision hours: Monday to Saturday from 09:00 a.m. to 14:00 p.m. December 24 and 31: from 09:00 a.m. to 14:00 p.m., except if they fall on a Sunday, in which case the office will remain closed. On Sundays and holidays the office will be closed.
  Language: Spanish and Ukrainian.
  Application required appointment en
  https://gestiona7.madrid.org/CTAC_CITA/OFIREG.

• Somosaguas Health Center, located at c/ Plasencia s/n in Madrid, from 10:00 a.m. to 17:00 p.m., Monday to Friday, being served in Spanish and Ukrainian through a teletranslation service.

• SUR Processing Unit, located at the Santa Isabel Health Center (c/Isabel la Católica s/n in Leganés), from 10:00 a.m. to 17:00 p.m., Monday to Friday, being attended to in Spanish and Ukrainian through a teletranslation service.

• NORTHWEST processing unit, located at the Paseo Imperial Health Center (C/Toledo nº 180 in Madrid) being attended in Spanish and Ukrainian through a teletranslation service.

Do they give me the health card when I request it?

Yes, the supporting document of access to public health care is managed and delivered at the time of request.

How valid is the health card?

The document certifying access to public health care is valid throughout the Spanish territory (within the scope of the entire National Health System) and its validity is associated with that of the temporary protection granted (initially one year).

If I don't have a NIE, can I apply for a health card?

No, you must have a NIE to request it.

Am I entitled to the Health Card and what documentation do I have to provide?

A specific document certifying access to health care charged to public funds of the National Health System is issued to people from Ukraine who have requested/obtained the temporary protection provided for in Order PCM/169/2002, of 9 March.

You must provide the receipt for the presentation of the request for temporary protection and/or the resolution granting it, both documents issued by the Ministry of the Interior.

Will psychological care be given to refugee citizens of Ukraine?

Yes, at the Health Center an initial assessment will be carried out by the social worker. If a need for psychological support is detected, they will be informed of the existing support resources and, if necessary, they will be referred to a healthcare provider for assessment. Work is being done on a support group by the Assistance Management coordinated by the Primary Care psychologists, the referral is through the health personnel of the Health Center.

Is there a specific emergency telephone number for displaced people from Ukraine?

No, in case of emergencies, the attention will be made on the 112 phone.

Will there be interpreters in the hospitals to be able to attend to the refugees from Ukraine?

Interpretation in assistance is guaranteed through different means of translation.

Can I go to any hospital for medical tests or medical assistance?

If you require medical assistance, you must make an appointment with your doctor at the Health Center who will have appointed you through the document accrediting access to public health care.

In an emergency, you can go to any hospital.

What should I do to get the children to school?

You must go to the following coordination points:

• Carrera de San Jerónimo Citizen Service Office. C/ Carrera de San Jerónimo 13, ground floor. 28014 Madrid. Service provision hours: Monday to Saturday from 09:00 a.m. to 14:00 p.m. December 24 and 31: from 09:00 a.m. to 14:00 p.m., except if they fall on a Sunday, in which case the office will remain closed. On Sundays and holidays the office will be closed.
  Language: Spanish and Ukrainian.
  Application required appointment en
  https://gestiona7.madrid.org/CTAC_CITA/OFIREG.

• Directorate of Territorial Area Madrid-Capital; Territorial Area Headquarters, 3rd floor, located at C/ Vitruvio, No. 2 in Madrid, from 09:00 a.m. to 14:00 p.m. from Monday to Friday, being attended to in Spanish and in Ukrainian through a teletranslation service.

• Madrid-East Territorial Area Directorate, located at c/ Jorge Guillén s/n in Alcalá de Henares, from 09:00 a.m. to 14:00 p.m. from Monday to Friday, being attended in Spanish and in Ukrainian through a teletranslation service.

• Directorate of the Madrid-North Territorial Area, located on Av. Valencia s/n in San Sebastián de los Reyes, from 09:00 a.m. to 14:00 p.m. from Monday to Friday, being served in Spanish and in Ukrainian through a teletranslation service.

• Madrid-West Territorial Area Directorate, located at Carretera de la Granja nº 4 in Collado Villalba, from 09:00 a.m. to 14:00 p.m. from Monday to Friday, being served in Spanish and in Ukrainian through a teletranslation service.

• Madrid-South Territorial Area Directorate located at C/ Maestro nº 19 in Leganés, from 09:00 a.m. to 14:00 p.m. from Monday to Friday, being attended in Spanish and in Ukrainian through a teletranslation service.

What documentation do I have to provide to apply for schooling?

The families that are served in the Carrera de San Jerónimo Citizen Service Office They will complete a form with their contact information, which will be sent to the Vice-Ministry of Educational Organization (VOE). This form must be accompanied by an affidavit when the minor is not accompanied by both parents.

The schooling services will contact the families to inform them of the educational center that is assigned so that they can proceed with their enrollment.

If I don't have a NIE, can I request my children's schooling?

It is not necessary to have a NIE for the schooling of minors.

What must be done to educate children with disabilities?

Educational inclusion is one of the principles of the Madrid educational system. Having complete information about minors will help us adjust the best possible educational response they need.

Families with minors who have special educational needs associated with a disability (motor, hearing, visual, cognitive...) may state it on the form which is completed at the Office for Attention and Assistance to Ukrainian Citizens (Isabel Zendal Hospital) until August 15. There is a specific section of Observations in said form to communicate personal or health circumstances that must be taken into account for schooling. When assigning a school, the personal situation of each student will be taken into account and, once schooled, an assessment of their needs will be carried out to determine the necessary resources.

Will you be able to access university studies? How?

Access to university for foreign students differs depending on the starting academic level and the studies they want to pursue. For students who have not started university studies in their country of origin, the first step will be to request the Homologation of the studies to the Spanish baccalaureate degree through the Ministry of Education and Vocational Training.

For students who are already studying at university in their country of origin, the procedure must be carried out at the university where they wish to study.

For further information, consult the Community of Madrid page dedicated to access to university from foreign studies:

https://www.comunidad.madrid/servicios/educacion/acceso-universidad-estudios-extranjeros

Where can they study Spanish?

The Adult Education Centers (CEPA) offer Spanish courses for foreigners for the acquisition of basic language skills. Given the characteristics of the CEPA students, registration and enrollment may be carried out throughout the school year, provided that there is the possibility of meeting the demand.

The procedure, therefore, consists of going directly to the CEPAs to ask if they have a place.

The list of Adult Education Centers in Madrid, with their contact details, can be consulted on the web:

https://www.comunidad.madrid/servicios/educacion/oferta-formativa-educacion-personas-adultas-cepa/#cepa-direcciones-centros-dat

Are offered link classrooms for the ones Ukrainian students learn Spanish in the educational centers of Madrid and integrate as soon as possible.

How can I apply for the Free Transportation Card?

You should go to the following locations: 

• Carrera de San Jerónimo Citizen Service Office. C/ Carrera de San Jerónimo 13, ground floor. 28014 Madrid. Service provision hours: Monday to Saturday from 09:00 a.m. to 14:00 p.m. December 24 and 31: from 09:00 a.m. to 14:00 p.m., except if they fall on a Sunday, in which case the office will remain closed. On Sundays and holidays the office will be closed.
  Language: Spanish and Ukrainian.
  Application required appointment en
  https://gestiona7.madrid.org/CTAC_CITA/OFIREG.

• Central Office of the Regional Transport Consortium located on Avenida de Asturias nº 4 in Madrid, from 8:00 a.m. to 20:00 p.m., being attended in Spanish, English, and Ukrainian through a teletranslation service.

Do they give me the free transport card at the moment?

Yes, it will be managed and delivered at the moment.

Am I entitled to the Free Transport Card and what documentation do I have to provide?

Displaced persons originating in Ukraine who enjoy temporary protection status, under Directive 2001/055, of the Council, of July 20, and the agreement of the Council of Ministers of March 8, will have the right to benefit from this measure. of 2022, which extends the temporary protection granted by virtue of the Execution Decision (EU) 2022/382 of the Council of March 4, 2022.

You will be able to accredit this condition through the corresponding displaced person resolution with temporary protection for people affected by the conflict in Ukraine who can find refuge in Spain issued by the Ministry of the Interior. 

If I don't have a NIE, can I apply for the free transport card?

No, you must have a NIE to request it.

What will be the duration of the Free Transport Card?

The duration of the free transport card is 15 days, from its first use. The card is renewable free of charge for 15 days at the Central Office of the Regional Transport Consortium.

Where do I top up my card?

You can go to one management office of the Madrid Regional Transport Consortium (except for EMT and Parla) a few days before the end of your load to be able to travel for an additional 15 days (30 in total)

If the first 15 days are over and you want to recharge for an additional 15 days, you must not use the card or load any other title on it. If you make any other load on the Card, it will no longer be possible to obtain the free top-up.

I have lost my card or it has been stolen

In case of loss or theft of the card, it will not be possible to replace it or its content.

You can buy a new one at the Metro and Light Metro automatic machines, or at the network of tobacconists and other authorized commercial establishments at the price of €2,50 and top it up with the most convenient ticket.

If you prefer a 30-day Pass or Annual Pass, you can obtain a Personal Public Transport Card.

My card doesn't work

Incidents of these TTP-multi charged free of charge, will be attended, for diagnosis, in any of the CRTM management offices (with the exception of EMT and Parla).

If the card does not work because it has not been properly preserved, it will not be possible to replace it or its content. 

Can I add other tickets to my card?

Once you have consumed the two free loads of the TTP-Multi, you will be able to load single and ten-trip tickets.

Remember that if you go to a Management Office before the end of the first 15 days, you will get an additional charge of another 15 days.

If the first 15 days end and you make any other load on the Card, it will no longer be possible to obtain the free top-up.

How can I travel after completing my charge and recharge?

Once the free loads have been consumed, the Multi Public Transport Card in which it is housed can be used to load single and ten-trip tickets.

If you need a 30-day Pass or Annual Pass, you can obtain a Personal Public Transport Card.

Where can I go to look for work?

To search for a job, you can go to the network of employment offices where the guidance staff will accompany you throughout the process until you find a job. Service is provided from 9:00 a.m. to 14:30 p.m., with a teletranslation service in Ukrainian.

You can go to the employment office closest to your home, check the information in this search engine: https://www.comunidad.madrid/centros/tipos-centro/empleo-20055/tipos-centro/oficinas-empleo-20056.

Request an appointment by email, telephone or online appointment service (Previous appointment employment offices | Madrid's community) or go directly to the office.

What do I need to register as a job seeker?

The registration must be carried out by the interested party providing administrative work authorization and NIE.

What does the employment office offer me?

• Register as a job seeker.
• participate in job vacancies that manage public services, if the profile is met. The offers can be consulted in the Virtual Office
  https://oficinavirtualempleo.comunidad.madrid/AreaPublica/Ofertas
• job orientation: support in preparing a resume, information on where to look for a job, interview workshops, self-knowledge workshop.
• Training courses for employment.
• employment programs.
• Information job market.
• Information Eures.
• Information about the procedure skills accreditation.
• Registration of information about contracts.
• Spanish workshops, 60 hours long, at the Moratalaz National Reference Center.
• Translation and interpreter.

Where can I apply for unemployment benefits?

In the State Public Employment Service (SEPE), which manages unemployment benefits.

It is necessary to be registered as a job seeker in order to apply for them.

What help can I get?

To access unemployment benefits, it is required to have previously worked and paid unemployment contributions to Social Security.

Work carried out in EU/EEA/Switzerland countries can be used.

If you have worked in a community country, you can make use of the contribution periods to access unemployment benefits in other countries of the European Union (EU), the European Economic Area (EEA) and in Switzerland.

Where can I obtain basic necessities, food, accommodation, humanitarian aid, request financial aid...?

For essential goods, sleeping and humanitarian aid, the Ministry of Inclusion, Social Security and Migration has established a phased itinerary. 

The first phase consists of the reception in a device in which the coverage of basic needs is offered. 

They must go to the entities that are part of the State Reception Network deployed throughout the national territory 24 hours a day and that provide immediate response information and reception of displaced people from Ukraine in the Community of Madrid en CRUZ ROJA telephone 900 221 122.

What is the contact for youth hostels or any accommodation offered by the Community of Madrid?

To stay in the hostels or any other accommodation offered by the Community of Madrid, you must contact CRUZ ROJA telephone 900 221 122.

I don't have accommodation

Ukrainian citizens who do not have a predetermined accommodation must inform the Pozuelo de Alarcón Reception Center.

If I have nowhere to sleep, what do I do?

If there are difficulties in contacting or the accommodation is urgently needed, you can contact the CECOM, by calling 91 708 94 68 or directly with Madrid 112, who will in turn contact the Social Emergency service of the Ministry of Family and Youth. and Social Affairs, for the purposes of analyzing the case and offering within the offer of available places the best option for each case, bringing it to the attention of the Ministry of Inclusion, Social Security and Migration as soon as possible. 

The expected date and time of arrival of the groups will be communicated, and whenever possible, the list of passengers or at least the number of adults and children by sex that are part of it, as well as if they will require accommodation upon arrival. .

Can I drive in Spain with the Ukrainian license?

Valid driving licenses issued by Ukraine shall be recognized in the territory of the Union when their holders enjoy temporary protection or adequate protection under the national law of each Member State and in accordance with Directive 2001/55/EC and the Decision of Implementation (EU) 2022/382 until such time as the temporary protection ceases to apply.

The presentation of your sworn translation or international driving license will not be required.

If you wish to exchange the Ukrainian driving license for a Spanish driving license, you must make an exchange appointment (via the state information telephone number 060, or at the electronic office). www.dgt.es, UA exchange appointment request).

Further information:

https://sede.dgt.gob.es/es/permisos-de-conducir/canjes-de-permisos/canjes-de-permisos-extranjeros/canjes-de-terceros-paises-con-convenio/, section “Special case: Exchange with Ukraine”.