Plan for the integration of displaced persons from Ukraine
The Community of Madrid has set up a network of service points to provide Ukrainian refugees with information and access to the public services that have been made available to them.
These include health care, schooling for minors, access to employment services or obtaining a free temporary card to use public transport.
To access these services, it is first necessary to apply for temporary protection.
Displaced Ukrainians can reside, work or study in the European Union for one year, extendable up to three yearswithout having to apply for asylum. For this it is necessary to apply for temporary protection.
Who can apply for temporary protection
- Ukrainian nationals staying in Spain before 24.02.2022 who, as a result of the armed conflict, cannot return to Ukraine.
- Third-country nationals or stateless persons legally residing in Ukraine on the basis of a valid legal residence permit (whether permanent or otherwise such as students) issued in accordance with Ukrainian law and cannot safely return to their country or region of origin.
- Nationals of Ukraine who were in an irregular situation in Spain before 24.02.2022 and that, as a result of the armed conflict, they cannot return to Ukraine.
- Members of their families (except for the third case of irregular situation): spouse or de facto partner; unmarried minor children or their spouse; other close relatives dependent on them.
Where to apply for temporary protection in the Community of Madrid
- Madrid Reception, Care and Referral Center. Pozuelo de Alarcon
Carretera de Carabanchel a Aravaca, 91, 28223 Pozuelo de Alarcon, Madrid
It is necessary to request an appointment by calling 666 80 01 94 (hours from 9:00 a.m. to 17:00 p.m.)
- Issuance of documentation by the Police to obtain residence and work permits within 24 hours.
- Information on the procedure for requesting asylum and on general topics/questions.
- Application for accommodation, social support and financial aid.
Language: Ukrainian, Russian and Spanish.
What rights does temporary protection grant?
- Residence and work permit.
- Access to benefits provided for in the reception system.
- Medical care.
- Right to access education under the same conditions as nationals of the host EU country (under 18 years of age)
- free telephone information on all services that can be requested by Ukrainian citizens.
900 822 833
Service in Ukrainian 7 days a week, from 8:00 a.m. to 22:00 p.m. from Monday to Friday, and from 10:00 a.m. to 20:00 p.m. on Saturdays, Sundays and holidays.
- Gran Vía Citizen Service Office
- Monday to Friday from 9 to 19 hours. Saturdays from 9 to 13 hours
- December 24 and 31 from 9 a.m. to 13 p.m.
The following services are provided in this office:
- Information and general attention in Spanish and Ukrainian of the services of the Community of Madrid and information of interest.
- Obtaining the document for healthcare.
- Obtaining the free transport card.
- Carrying out procedures for access to the rest of the services managed by the Community of Madrid (schooling, activation for employment and housing, among others).
- Free high-speed internet access point service with personal assistant for anyone interested.
What is a biosimilar
Financial aid for displaced Ukrainians who have recognized temporary protection, lack economic resources and reside in the Community of Madrid. This aid is intended to cover the basic needs of displaced families in a situation of social vulnerability who have not resorted to the reception system.
The amount of aid amounts to 400 euros per month, which may be increased by 100 euros for each minor in charge, for a maximum period of 6 months in global calculation.
How can you help?
Collaborate with the different organizations that are helping in the conflict zone.
Collaborate through this platform
Collaborate for the purchase of armored ambulances