Metro allows the access of animals in the following cases:
1. Access with small pets in enclosures
Access with small pets will be allowed, provided that they are transported in suitable receptacles and are not dangerous or annoying due to their shape, volume, noise and smell for other passengers.
The Metro de Madrid staff will assess, according to their prudent criteria, the danger or inconvenience that the animal or transport receptacle entails in each case, just as it has been doing with any baggage, objects or packages.
2. Access with personal assistance dogs
2.1. guide dogs
The access of guide dogs accompanying the blind or visually impaired will be allowed.
2.2. Guide dogs in training
Guide dogs in the process of training will be allowed access, accompanied by their trainers. For access to our facilities, the future guide dog will wear the distinctive vest of his condition, and the person responsible for it will have a standard card that accredits him as an educator or instructor and trainer of the ONCE Foundation.
2.3. Dogs trained for special personal assistance
Dogs specially trained as assistants will be allowed access, accompanying people who have some kind of disability for which they might need help for their autonomy or to warn them of risk situations. Said dogs will always be subject and the responsible person must have the documentation that certifies the need to be accompanied by an assistance dog, and that corresponding to the special training certification, such as, for example, dogs trained for the early detection of a hypoglycemia in diabetic people.
Likewise, the dog must wear a vest or badge in view of its status as a special assistant.
3. Access with dogs
a) Dogs must be correctly identified by means of a chip in the manner required by current regulations on the identification of domestic animals.
b) Only one dog per traveler will be allowed.
c) The access of dogs may be limited due to crowds or for the safety of travelers and the animals themselves.
d) Train journeys will be made in the last car of each train and dogs may not, in any case, occupy seats. For the specific case of Metro Ligero 1, users with a dog must sit in the central cars.
e) They must be provided with a muzzle, and their bearer must carry them fastened with an extensible leash or not, of a length that does not exceed 50 centimeters.
f) The traveler will be responsible for the integrity of the animal and will ensure that it does not cause damage or inconvenience to people or damage to the facilities.
g) You will be able to use the elevators as long as you do not obstruct their doors, that their degree of occupancy allows it and that they do not cause inconvenience to other people. In no case may escalators or moving walkways be used.
h) The hours of access with dogs will be from Monday to Friday during all service hours except from 7:30 a.m. to 9:30 a.m., from 14:00 p.m. to 16:00 p.m. and from 18:00 p.m. to 20:00 p.m. During the months of July and August, every weekend of the year and on holidays, access can be made freely without any limitation on the schedule.