Tachograph

Gather and scan all the documents requested below. The procedure is exclusively digital, and is done from Electronic Headquarters of Transport, Mobility and Urban Agenda (MITMA), where you have a guided application.

• start your application via MITMA Electronic Headquarters -> Access the headquarters.
• contribute the documentation that is requested below.
• follow all followed of the application -> Download the application manual from this link.
• wear your Digital Certificate Transformation to sign your application:
  
  • Using your certificate DNI
  • Using a Digital Certificate
    • FNMT -> Natural Person / Self-Employed.
    • FNMT -> Company / organization representative.

It has all the information and link to the Electronic Headquarters of the Ministry of Transport, Mobility and Urban Agenda. this file related to the procedure.

• By certified mail at the address you provide when recording your request.
  • You can track the delivery using the Postal Tracking Code that appears in your file. 
• At the Headquarters at C/ Orense 60, uninterrupted hours from 09:00 a.m. to 19:00 p.m. without prior appointment (except the month of August when the hours will be from 09:00 a.m. to 14:00 p.m.).
• Mail returns: If delivery is attempted to your home and it is not possible, it will be returned to C/ Orense 60.
  • You can track the return using the Postal Tracking Code that appears in your file. 

You cannot request that the new card be delivered by certified mail when, due to the nature of the file, the old card must be delivered. In that case, regardless of your choice, you must go to C/ Orense 60 to pick it up and deliver the one you want to replace.

Depending on the documentation and the need to provide or correct the information provided, the file may last between 10 and 30 days maximum from the time it is processed until the physical card is received.

You must satisfy as many fees as cards you request. Can generate a payment document and go to the bank, or pay the Fee directly from this link.

If during the file we request more information, you must provide it from the Ministry of Transport, Mobility and Urban Agenda (MITMA) application itself.

Access the specific application for requests at the MITMA electronic office and identify yourself with your digital certificate. Once inside the application, you have the option to provide/correct documentation.

Make sure you access the application (login in the upper right area of ​​the page) and do not use the generic MITMA search engine, since the files processed by specific application do not appear in this one:

Access to the Tachograph application to check your requests.

can authorize to an Administrative Manager, a service company or your driving school to process the request on your behalf. You must first send to authorizations.dgt@madrid.org a document in which you authorize your representative to carry out this procedure on your behalf.

Any questions about ongoing files must be dealt with in person at C/ Orense 60 from 09:19 to 09:14 without interruption (XNUMX:XNUMX to XNUMX:XNUMX in August). You can track your requests from the application itself through which you have started the process, as well as through the electronic notifications that are issued with respect to it.

Through the telephone or email it is not possible to guarantee the confidentiality and/or identity of the communications, nor to provide personal data on files.

Access the specific application for requests at the MITMA electronic office and identify yourself with your digital certificate. Once inside the application, you have the option to provide/correct documentation.

To access the status of your file Make sure you access the application (login in the upper right area of ​​the page) and do not use the generic MITMA search engine, since the files processed by specific application do not appear in this one:

Access to the Tachograph application to check your requests.

Incompatibility error

The incompatibility error occurs under several circumstances: the date to renew has not yet been reached (from about 30 days before it expires), the selected card type is not valid, you have chosen a different card number, the reason option is not suitable or a file already exists your name, this being the most common cause.

Check if you already have a file recorded in your name by accessing the Electronic Office and reviewing your files. If you select “Driver Card Replacement” and enter the current Card number, the system will inform you if you already have an open file, along with its number.

Download: processing manual from MITMA Headquarters

If you have any questions, You can consult the manual published by MITMA on how to apply step by step (PDF), including the application, status query and the provision of subsequent documentation.

Support: Troubleshooting

Both in the Government of Spain (Information about AutoSignature) as well as in MITMA's own Electronic Headquarters (Configuration for electronic signature) has different help services on the technical requirements and check the adequacy of your equipment to process the file.