Talk to Metro
We hear you
For Metro de Madrid it is important to listen to you and know what you need. From the Interactive Customer Service Center (CIAC) we can offer you all the information about the Metro and Madrid service, 365 days a year. You can also follow us on our official Twitter, Facebook, Instagram and YouTube profiles, and get all the information about Metro on our website and in our official applications. Talk to Metro, we listen to you.
Interactive Customer Service Center
Metro de Madrid offers its customers a Interactive Customer Service Center (CIAC), which allows them to contact us through the usual channels: telephone and email. This center offers its services from 7:00 AM to 11:00 PM, 365 days a year.
Telephone 900 444 404
In this manner Metro de Madrid offers all the information about your network:
General information about the Metro service
- Rates
- Accesses (location, schedules and accessibility)
- Traveler regulations
- Service hours and frequencies
Information about the Metro service
- Works and extensions
- Service incidents
- Lost property on the net
- Events in the Metro network
Route between two points in the Community of Madrid
- Optimal route and estimated duration
- Alternatives in public transport
- Combination and connection with other transport (buses, Renfe, airport...)
Information about Madrid
- Leisure and culture: hotels, restaurants, theaters, museums...
- Official organizations and centers
- Access alternatives by public transport
Metro social networks
Access from Twitter to all the news from Metro. In real time!
See all the contents of Metro on its page Facebook
The best photographs of Metro are in Instagram
Click here and watch all the Metro videos at YouTube
Find out who makes up Metro, news and job offers at Liked
Listen to the Playlist of songs that we propose from Metro in Spotify
Metro's website
On the Metro website you will find all the useful information about the network so that you can get around Madrid in the most comfortable, safe and fast way. You can also access Metro news, fares and tickets and tourist information, among many other things. Click on the banner and discover our website.
Metro Mobile Apps
With this simple application you will be able to discover the updated map of the entire Metro network, the tourist map, the information on the lines with the correspondences, the services of each station and the status of circulation in real time. Provides information about the closest station to our location, allowing you to choose a destination station or the closest station to the chosen destination, recommending the most suitable route with fewer stations or with fewer transfers. In addition, you can subscribe to 'push' notifications from two different lines on the network, indicating the days and time slots you want to know the status of traffic in real time and plan your trips more efficiently. On the other hand, the app also allows you to generate notifications of possible incidents that you find in the underground facilities, related to cleaning them, as well as checking the balance of your TTP or your Multi card, bringing it closer to your mobile terminal, in the case of Android devices.
