Quality in social care centers and services
Promotion of quality in social service centers and social care services.
The General Directorate of Evaluation, Quality and Innovation, of the Ministry of Family, Youth and Social Affairs, is competent in promoting the quality of care in all the centers and social care services of the Community of Madrid, as well as in the promotion of research, study, knowledge management and specialized training in social innovation and in matters pertaining to social services and social entrepreneurship of the Ministry.
In the exercise of said competence, it carries out different actions, of which the main ones are collected on this page.
News on the page
- Publicado and quality and innovation bulletin corresponding to September 2023: http://www.comunidad.madrid/servicios/asuntos-sociales/calidad-centros-servicios-accion-social#boletin-calidad-e-innovacion.
- On March 29, 2023, the quality model was presented Madrid Excellent to social care centers and services, which can be seen in https://www.youtube.com/watch?v=njgTp1MjoFM.
2023 self-assessment
The Community of Madrid promotes the improvement of the quality of the Public System of Social Services and, in particular, the qualification and training of the public employees that comprise it, as well as research, as provided by the 12 / 2022, of December 21, of Social Services of the Community of Madrid.
Self-Assessment Questionnaire 2023
On October 23, 2023, the 2023 self-assessment of 488 nursing homes in the Community of Madrid begins. The deadline to send self-evaluations ends on November 26, 2023. A person in charge of each residence has been previously accredited by the Community of Madrid by email. Once the submission period has expired, any center, from any sector, can self-evaluate with this questionnaire, as many times as they wish, but without being able to send the results.
The 2023 self-assessment is carried out with a questionnaire of 40 questions, distributed in 5 thematic areas: Quality management system (5 questions), Training actions (4 questions), User satisfaction (5 questions), Accessibility and removal of architectural barriers ( 2 questions) and Attention processes (24 questions). Among the 40 questions, 5 key questions are provided (one in each thematic area) to review the coherence of the answers given to the questions in their respective thematic area.
Help to fill in the questionnaire
Next to each question in the questionnaire, there is help, from where you can access the “Response criteria for each of the questions", to the "Self-assessment guide" and to the "FAQs”. If, despite everything, the answer is not found, you can send the query to the mailbox quality.social@madrid.org.
The self-assessment is completed and sent by a person responsible for the center who has been previously accredited by the Community of Madrid. It is recommended that said person be involved in the implementation of the center's quality system and exercise leadership by endorsing the self-assessment process.
Quality assessment models and standards
Quality assessment models and standards
Quality models are references that organizations use to improve their management. Models, unlike standards, do not contain requirements that quality management systems must meet, but rather guidelines for improvement.
There are quality models oriented towards total quality and excellence, models oriented towards improvement, models specific to certain sectors and even quality models developed by the organizations themselves.
Madrid Excellent
La Madrid Foundation for Competitiveness validates the self-assessment of social services residential centers that request the Madrid Excelent seal.
Madrid Excellent is the quality seal of the Community of Madrid. It recognizes organizations that care for the planet, improve people's lives, seek progress and have a purpose that gives them meaning.
The Madrid Excelent seal is available to private or public companies and institutions, regardless of their size and sector, including business associations, professional associations and non-profit organisations.
Newsletter of quality and innovation
This Bulletin is conceived as a space to offer those responsible for social care centers and services training and information on the aforementioned subjects, both from the General Directorate and from the centers and services themselves, and communicated by them for their diffusion.
Summary of Bulletin no. 8 of diciembre de 2023:
- Entrevista a Elena Mantilla, Directora de Madrid Excelente (pág. 4)
- Viviendas en unidades de convivencia de Egurtzegi (pág. 6)
- Norma UNE 309001 (pág. 9)
- Autoevaluación 2023 (pág. 11)
- Indicadores en servicios sociales (pág. 13)
- Congreso #Novagob 2023 (pág. 16)
- Proyecto OrientaPlus (pág. 18)
- Proyecto CAMINN (pág. 20)
- Gastronomía inclusiva (pág. 22)
- Atención a mayores LGTBI (pág. 25)
- Madrid Excelente. Fundamentos: progreso (pág. 27)
- Historia Social Única (pág. 28)
- SESM-DI (pág. 29)
- Dos años de curatela (pág. 31)
- Establecimiento de medidas de apoyo de carácter voluntario (pág. 33)
- Proyecto AVEC (pág. 34)
- Depresión en mayores (pág. 37)
- Enfoque centrado en familia (pág. 39)
- Igualdad de género y desarrollo sostenible (pág. 41)
- Fundación Juan XXIII (pág. 43)
- Comunicadores sencillos (pág. 46)
- La participación social (pág. 48)
- Terapia con aves rapaces (pág. 50)
- Training (p. 52)
- News (p. 53)
- Próximamente (pág. 54)
"quality social point" podcast
With the podcast channel "calidad punto social" we make another means of training and information available to social care centers and services:
11 Mediation and conflict management (December 2023)
10 External communication (November 2023)
9 Internal communication (October 2023)
8 corporate social responsibility (September 2023)
7 The reception plan for professionals (August 2023)
6 People management (July 2023)
5 The benefits of participation systems (June 2023)
4 How to create participation systems (May 2023)
3 The quality model Madrid Excellent (April 2023)
2 How to make a quality plan (March 2023)
1 The concept of quality (February 2023)
Tune: "Bleeping Demo", by Kevin MacLeod, with CC BY 4.0 license.
Technical guides
The Ministry of Family, Youth and Social Affairs publishes a series of technical guides which, from an eminently practical point of view, are aimed at providing certain quality guidelines to those responsible for social care centers and services. So far the following have been published:
- Guide #1: Development of protocols in the field of social services
- Guide #2: Preparation of records in the field of social services
- Guide #3: Measure to improve: guide for the use of indicators in the evaluation of the quality of social services
- Guide #4: Basic guide for measuring satisfaction in social care centers and services
