Good practices in social care centers and services
In this bank of good practices you can find some improvement initiatives proposed by the centers and social care services of the Community of Madrid.
What are good practices?
Good practices are initiatives to improve the centers and social care services in the Community of Madrid, in order to increase the quality of care provided to users. They are offered here as a model so that other centers and services can learn about them and adapt them to their own situation.
Social care centers and services can send proposals to the mailbox quality.social@madrid.org. The responsibility for the content corresponds to the centers and services themselves, which have expressly authorized its disclosure.
The General Sub-Directorate for Quality and Innovation classifies them according to 5 thematic areas: quality management system, training, user satisfaction, accessibility and removal of architectural barriers and service processes.
List of good practices in residential centers for the elderly
C0678 procedure - admission, entry, reception and exit
C0678 procedure - control of documentation and records
C0678 procedure - resource management
C0678 procedure - information to families
C0678 procedure - occupational therapy
C0678 procedure - assessment of the care plan
C0678 procedure - geriatric assessment
C0678 procedure - department of occupational therapy
C0719 protocol - reception and adaptation
C0741 geriatric assessment - scales
C0741 individual attention program - registration
C0886 procedure - physical therapy department
C1544 provision of the service
C1990 individual intervention plan- communication
C1990 procedure - occupational therapy
C2470 virtual reality therapies
C2229 protocol - action before falls
C2288 scheduled activities file
C2288 interdisciplinary team meetings
C3853 Aquatic therapy - benefits in the elderly
S6761 technology adapted to people
List of good practices in residential centers for people with disabilities
(For now, no good practice has been incorporated in this section).
C0240 user participation - personal plan
C0327 user participation - personal plan
C0459 participation in conferences - communication
C0745 communication with relatives
C0745 equipment improvements - interactive room
C0745 equipment improvements - hydrotherapy room
C0745 democratic participation - electoral campaign
C0802 user participation - visual maps
C2462 user participation - role change
C2463 protocol - hospital emergencies
C3540 protocol - personal file
C4524 microchanges in processes
C4911 user participation - intervention program
C4911 interdisciplinary team - meetings
C5259 scheduled activities - leisure with dogs
C5261 democratic participation - council of the center
C5264 participation - newsletter
C5461 record of positive behaviors
C7985 democratic participation - assembly
Publication of good practices in residences for the elderly 2022
The General Directorate for Evaluation, Quality and Innovation, through the General Sub-directorate for Quality and Innovation, has carried out, in the months of April and May 2022, a quality self-assessment aimed at the 476 residences for the elderly registered in the Register of Social Action Entities, Centers and Services of the Community of Madrid.
One of the fruits of this self-assessment has been the voluntary contribution, by 42 residences, of a total of 124 good practices.
Of these, 20 have been selected to prepare the publication Good practices released by residences for the elderly in the Community of Madrid in 2022. (available soon)
