Consumption

Topics of interest Consumption

In this section you will find information on consumer issues. The protection and rights that protect you as a consumer when you buy a product or hire a service with a company.

featured reports

See more consumption reports

Telephone portability

Tips for changing your telephone or internet company. Telephone portability.

OTHER PILLS

General information for consumers and users

Consumer Service Office of the Community of Madrid

Regional office specializing in consumer information.

Header image #0 from the "File a Consumer Claim" page

Submit a consumer claim

What is it, how and where to put it

Consumer arbitration application and brochure

What is consumer arbitrage and how does it work

Consumer arbitration is a voluntary, free, simple and fast extrajudicial dispute resolution procedure.

General information on Consumption

Key concepts to understand consumer protection and the basic rights of consumers and users.

What is the difference between a claim and consumer arbitration?

La claim and consumer arbitration These are two mechanisms offered by the administration to the consumer when they encounter a consumer conflict and wish to resolve it.

When a claim the administration mediates with the company with which there is a problem. The administration reports the facts claimed to the company and requests a solution. In this case, the administration acts as an intermediary to facilitate an agreement, but said agreement is not binding, so the solution is based on the will of both parties to reach it.

In turn, the consumer arbitration It is a conflict resolution system, voluntary and free for both parties, in which an arbitral college issues an executive and binding resolution, called an award, which resolves the conflict.

In this case, the Willingness must also be by both parties, so two assumptions can occur:

If the employer is not adhered to the Consumer Arbitration System, the administration proposes that you accept arbitration for the specific case raised by the consumer. If the company accepts, the arbitration process begins and if it does not, the file is archived and the consumer would have to go to court.
If the employer is adhered to the Consumer Arbitration System the process begins where the arbitral college listens to the parties, conducts evidence and issues a written award. The award is binding, mandatory and closes the possibility of going to ordinary courts for the same reason.

My rights by themes

Housing

Protection in renting, buying and selling a home and contracting a mortgage.

Supplies

Information about the light, water or electricity services present in the home. As well as information on telephony and internet. ...

Services

Dry cleaners, removals, academies or repairs. The rights that protect you.

Purchases and products

Information about business hours, return or guarantee. Requirements for toys, furniture or textiles.

Banking and Insurance

Information about contracts with a bank, an insurance company or consumer credit.

General consumer issues

In the following section we detail the rights that protect you as a consumer in general consumer issues such as abusive clauses in contracts, data protection or...

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'baby babble' doll

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Fishing game

FAQ

I bought a product online. Can I return it before receiving it?

No. On Cyber Monday I bought an item online, but then I found it cheaper in a local store, so I tried to cancel the online order, but it wouldn't let me. I am supposed to have 14 days to withdraw, that is, to return the product.

Indeed, in purchases made online, the consumer has 14 days to return the product without having to indicate any reason, but the period begins to count, as established by the regulations, the day you receive the item.

If it is a product that is made up of several items or pieces, the period to withdraw or terminate the contract will begin to count when the last piece is received.

The right of withdrawal attempts to compensate for the fact that, when purchasing online, the consumer cannot see the real quality of the product. Therefore, until the person receives it, he will not be able to check if the item meets his expectations.

Of interest

The communities of owners will have to move to the free gas and electricity market before January 1, 2024

Universal Children's Day: educational gymkhana for circular consumption.

Consumópolis 19 begins: 'Join responsible energy'

Top Stories

The counselor during the presentation of the campaign

The Community presents the Yo Como Madrid campaign to promote the consumption of local foods this Christmas

29/11/2023.

The Community of Madrid today presented the Yo Como Madrid campaign to promote the consumption of local products during the Christmas holidays. The Deputy Minister of Environment, Agriculture and...

The Community of Madrid, the first region in Spain with an action plan to help livestock farmers against Epizootic Hemorrhagic Disease

13/11/2023.

The Community of Madrid has today presented a comprehensive action plan to alleviate the serious effects that Epizootic Hemorrhagic Disease (EHE) is causing in the livestock sector. With this...

Rocío Albert during her visit to the textile company SEPIIA

The Community of Madrid invests 12 million in aid that has already improved the competitiveness of almost 200 businesses

11/11/2023.

The Community of Madrid has invested 12 million euros in improving the competitiveness of businesses in the region, through a call for aid for 2022 and 2023 aimed at self-employed and...

The Community of Madrid, recognized with a Goya for chocolate for its support to the agri-food industry and the sweets sector

04/11/2023.

Today the Community of Madrid received one of the Goya chocolate awards awarded at the VI edition of Chocomad, the International Chocolate Show, in recognition of the support offered by the...