I bought a product online. Can I return it before receiving it?
No. On Cyber Monday I bought an item online, but then I found it cheaper in a local store, so I tried to cancel the online order, but it wouldn't let me. I am supposed to have 14 days to withdraw, that is, to return the product.
Indeed, in purchases made online, the consumer has 14 days to return the product without having to indicate any reason, but the period begins to count, as established by the regulations, the day you receive the item.
If it is a product that is made up of several items or pieces, the period to withdraw or terminate the contract will begin to count when the last piece is received.
The right of withdrawal attempts to compensate for the fact that, when purchasing online, the consumer cannot see the real quality of the product. Therefore, until the person receives it, he will not be able to check if the item meets his expectations.