Claims
I want to claim: how can I make a claim?
Submit a claim in Consumption
It is a communication that a consumer directs to the administration in the event of a conflict with a company, explaining the facts and requesting a solution.
Claims in special sectors
To claim in sectors such as banking, insurance or air transport, claims must be submitted to organizations other than Consumer Affairs.
Claims for users of tourist services
Claims in hotels, hostels, pensions and other types of tourist accommodation, restaurants, bars, cafeterias and travel agencies.
I want to make a complaint in Consumer
An complaint es a communication that a consumer directs to the administration to inform about facts that may constitute an administrative offense in terms of consumption, without the intention of obtaining a solution, compensation or compensation for damages in particular.
The administration can initiate, from this communication, a phase of investigation and verification of the reported facts, through the inspection and control services.
