Frequently asked questions cranes

Rights of users of the towing service. Claims and tips for hiring.

FAQs

I hired a towing service and once it was finished I asked for an invoice, but they refused to give it to me. Do they have an obligation to give it to me?

It depends on whether the tow truck service was taken care of by your car insurance. In that case, service providers they are not required to give you an invoice.

When this is not the case, they must issue and deliver an invoice or supporting document for the service provided, which includes, among others, the identification data of both parties, the brand, model and license plate of the transported vehicle, the total amount to be paid, with a description of the operations carried out and the consumer's signature.

My car broke down on the highway and I called a tow truck through my insurance. Do they have to give me any document to show it to the insurance?

When requesting the service of a tow truck charged to insurance, you must be given a service order in which the following information must be stated:

Name and surnames or business name, address and NIF of the owner of the activity.
Industrial registration number, crane registration number, transport authorization number and validity period.
Insurance company name and address, and insurance policy number.
Name and address of the consumer.
Make, model and license plate of the vehicle being transported.
Date and time of the start of the provision of the service, and the scheduled for its completion.
Description of the service, surcharges applied (if any), the number of kilometers of the journey, starting point and destination of the same.
Signature and DNI or passport and/or stamp of the service provider.
Date, signature and DNI or passport of the consumer.

When the service of a crane is contracted, do they have to give me a quote for said service?

Yes. The towing service provider must give you a quote, which you must sign, and which must include the following information:

Name, surnames or business name, address and NIF of the owner of the activity.
Industrial registration number, and the transport authorization number and validity period.
Registration of the vehicle that will provide the service.
Name and address of the consumer.
Make, model and license plate of the vehicle to be transported.
Date and time of the beginning of the provision of the service and the scheduled for its completion.
Description of the service, surcharges to apply, where appropriate, the number of kilometers to travel on the route, starting point and destination.
Total amount of the service broken down.
Signature and DNI or passport and/or stamp of the service provider.
Date, signature and DNI or passport of the consumer.

Said estimate must be made in duplicate, delivering one copy to the consumer and the other to the service provider.

I have called a tow truck and they have given me an information sheet. Does the service provider have to sign it?

I have contracted a towing service and the service provider refuses to take my vehicle to the workshop that I tell them to. Can do it?

I have not accepted the estimate that the crane has offered me, can the company charge me for it?

I have contracted a towing service and, not being satisfied with the provision of the service, I asked them to give me the claim forms, but they refused, telling me that they did not have them. Do they have an obligation to provide them to me?

Is there a law that establishes the maximum prices that a towing service can charge? Last month I had a breakdown and had to notify a tow truck that charged me 300 euros. I find that it is a totally abusive price. Can I claim?

In relation to maximum prices, there is no regulation in this regard. In this sector prices are free. However, all the service related information we must obtain it previously in a informational page that must be delivered to us before starting and in a audiovisual in writing, which we can accept or not. Both documents must include, among other items, the full itemized price.

If they did not inform you about the prices of the service before contracting or they did not give you a previous budget, can claim.

I hired a towing service at XNUMXpm and when they gave me the bill they had charged me a surcharge for night service. Within what hours can I be charged this surcharge?

Night service is considered to be that provided between ten at night and six in the morning the next day, as a maximum period. In any case, the service provider must inform the user of the surcharges to be applied in the event that the service is carried out on a holiday, at night and outside normal hours. In addition, these amounts are not cumulative and the service provider must choose one or the other when these circumstances coincide.

FAQs

I hired a towing service and once it was finished I asked for an invoice, but they refused to give it to me. Do they have an obligation to give it to me?

It depends on whether the tow truck service was taken care of by your car insurance. In that case, the service providers are not obliged to give you an invoice.

When this is not the case, they must issue and deliver an invoice or supporting document for the service provided, which includes, among others, the identification data of both parties, the make, model and license plate of the transported vehicle, the total amount to be paid , with a description of the operations carried out and the consumer's signature.

My car broke down on the highway and I called a tow truck through my insurance. Do they have to give me any document to show it to the insurance?

When requesting the service of a tow truck charged to insurance, you must be given a service order in which the following information must be stated:

Name and surnames or business name, address and NIF of the owner of the activity.

Industrial registration number, crane registration number, transport authorization number and validity period.

Insurance company name and address, and insurance policy number.

Name and address of the consumer.

Make, model and license plate of the vehicle being transported.

Date and time of the start of the provision of the service, and the scheduled for its completion.

Description of the service, surcharges applied (if any), the number of kilometers of the journey, starting point and destination of the same.

Signature and DNI or passport and/or stamp of the service provider.

Date, signature and DNI or passport of the consumer.

I have called a tow truck and they have given me an information sheet. Does the service provider have to sign it?

In no case can they condition the acceptance of the service to the transfer of the vehicle to a specific workshop. The user has the right to demand that the vehicle be transported to the workshop of their choice.

I have not accepted the estimate that the crane has offered me, can the company charge me for it?

You can do it, as long as you have been previously informed of it and as long as you do not accept the budget. In any case, the amount may not exceed the amount corresponding to the number of kilometers traveled from where the tow truck is located to our vehicle.

I have contracted a towing service and, not being satisfied with the provision of the service, I asked them to give me the claim forms, but they refused, telling me that they did not have them. Do they have an obligation to provide them to me?

All tow trucks are required to have official claim forms. In case of non-existence or refusal to give them to us, we can file a complaint or claim by the means we consider most appropriate.

Is there a law that establishes the maximum prices that a towing service can charge? Last month I had a breakdown and had to notify a tow truck that charged me 300 euros. I find that it is a totally abusive price. Can I claim?

In relation to maximum prices, there is no regulation in this regard. In this sector prices are free. However, all the information related to the service must be obtained previously in an information sheet that must be delivered to us before starting and in a written budget, which we can accept or not. Both documents must include, among other concepts, the total price broken down.

If you were not informed about the prices of the service before contracting or you were not given a prior estimate, you can claim.

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