Gas faq

If the company claims to be our gas distributor, it should have notified us before going to the address, with at least five days in advance, informing the user of the dispatch of an inspector to review the installation. If in doubt, call your distribution company and ask.

In the case of bottled or bulk gas, the company will notify users of the date in which they must carry out, contracting an authorized installation company on their own, the review.

Therefore, if this communication is not received informing of the visit, it is recommended that you do not let anyone in.

Every 5 years, within the calendar year in which the expiration of this period occurs.

The distribution company to which my network is connected, which is different from the marketing company.

On your gas bill, you will have information about who your distribution company is. Who issues the invoice is the trading company

With a minimum notice of three months.

If abnormalities are found during inspection, none of the agents that carry it out can proceed with its repair (distribution company or installation company), but will provide the user with an anomaly report.

In addition, in the event that the agent performing the inspection detects a major anomaly, the gas supply must be interrupted and will seal the relevant part of the installation or the apparatus concerned.

The user of the installation must hire the services of a authorized installation company gas or Technical assistance service of the manufacturer, in case the anomaly appears in a gas appliance.

Once corrected, that agent will fill in the proof of anomaly correction, will deliver it to the owner or user and will restore the supply in the event that all or part of the installation had been interrupted unless the interrupt was made on the commit key, in which case it would have to intervene in the replacement distribution company.

It is also due communicate el proof of anomaly correction to the company distributor.

It is the document in which the completion of the periodic review is accredited and that no defect has been found. It is extended by the authorized installation company.

If the owner of the installation does not carry out the periodic inspection, the distribution company will communicate al competent body of the Autonomous Community, al facility owner and the trading company who was making the supply.

Se could proceed to the suspension of the supply until the presentation of the corresponding certificate.

No. The trading company will charge the amount inspection on the next bill.

You have to pay the dealer Administration fees set by the Government (€ 12,8 plus VAT, that is, € 15,49) and to the distributor or the installation company, depending on who carries out the inspection, some physical inspection expenses.

• If you decide to do the inspection with your distributor, know that there are some maximum rates established (Madrid Gas Network, nedgia, redexis), and, as of July 8, 2019 (article 11.1), the price of the physical inspection will be, in the case of installations of less than 70 kW, €30 plus VAT (€36,3)
• If you decide to do the inspection with a installation company authorized, prices for physical inspection are free.

The amount will be charged, regardless of who performs the inspection, in the following gas bill. Never must pay nothing in hand to the person conducting the inspection.

Brianda domestic wall-mounted boilers of natural gas or LPG with a power less than or equal to 70kW, with the periodicity established in the "Use and Maintenance Manual", if it exists. At least, the periodicity will be every two years.

In the other heating installations (diesel, electricity, etc.) of power less than or equal to 70 kW, maintenance is, at least annually.

No. In the case of individual domestic piped gas installations (power less than 70kW) there is no obligation to sign a maintenance contract. Bottled gas consumers in bottles or containers They do not have obligation to have a maintenance contract.

Bottled gas consumers in bulk, Conversely, yes They should have a maintenance contract and with a authorized gas installation company, with a permanent emergency service, which is in charge of the maintenance and periodic control of the facilities. The company must record each action in the maintenance book.

The price of maintenance operations is free and is paid by the user. It is advisable to ask for a previous budget.

It must be registered with the General Directorate for Economic and Industrial Promotion of the Community of Madrid. You can access, by clicking on the link, the search engine of authorized companies.

The reading of the gas meters must be done by the distribution company, which subsequently passes them on to the retailer, which is the one who issues the invoice.

Reading can be done monthly or bimonthly.

If you are in the regulated market, they must bill you monthly or bimonthly and based on the reading of your metering equipment. If it has not been possible to read your meter, the company may invoice you based on estimated readings, but they must make an annual regularization with a real reading.

To avoid cost overruns on the bill, we recommend that you always keep your actual reading. Remember that the invoices must indicate the procedure you must follow to send your meter reading.

If your gas contract is from the free market, the billing frequency will be established therein.

Yes. Royal Decree-Law 18/2022, of October 18, makes it possible for communities of homeowners for residential use or groups of communities of homeowners for residential use, with annual consumption greater than 50.000 kWh, to contract the new rate of last resort for natural gas. To do so, they must meet certain conditions:

- have individual heating meters or cost allocators installed before September 30, 2023.

- If the project is not technically feasible, these communities are exempt from the obligation and may avail themselves of the TUR. However, if the project had been rejected for economic reasons, the communities must install individual heating meters or cost allocators if they want to enjoy the TUR rate.

If your community does not yet have meters or cost allocators installed, the TUR rate request must be accompanied by a statement of responsibility in which it certifies compliance with the established conditions and requirements, and, where appropriate, that of technical infeasibility, as well as as the authorization of the project by the competent unit in this matter, or failing that, the agreement of the Board of Owners by virtue of which the installation of the meters or cost allocators has been approved before September 30, 2023.

If you want more information, you can access the regulations in force.

Duration of the contract in the regulated market is one year, tacitly extended for equal periods. Nevertheless, you can unsubscribe whenever you want, as long as you communicate it in advance six business days to the date on which you want the withdrawal to be effective.

In the free market, the duration and notice of cancellation, will depend on the conditions that you have agreed with the company.

No. In the regulated market, you have the right to change, once a year, the rate or the maximum contracted daily flow.

Yes. You can withdraw from the contract in a period of fourteen calendar days, as soon as you receive the document containing all the terms and conditions of the contract, without the need to give any explanation and without penalty.

The company must send you in writing, or on a durable medium, a document containing all the terms and conditions of the contract.

If what you request is the cancellation of the supply, the company must send you a communication stating From what date is it effective? the low.

First of all, you should go to the Customer Service Department of your distribution company. If in a month they have not answered you, or what they answer does not satisfy you, you can put a claim in the competent body for gas claims.

You must go to the General Directorate of Commerce, Consumption and Services of the Community of Madrid, or to the Municipal Information Office to the Consumer closest to his home. 

If the claim is related to wrong billing o misleading advertising, you can also go to file a claim with Consumer Affairs.