Consumption information for companies

Entrepreneurs must make information available to consumers and users about the postal address, telephone number, fax and email address in which the consumer and user can file your complaints and claims or request information about the goods or services offered or contracted. Entrepreneurs will also communicate their legal address if this does not coincide with the usual address for correspondence.

businessmen they must respond to the claims received in the shortest possible time and, in any case, in the maximum period of one month from the filing of the claim.

When the employer is adhered to consumer arbitration or one accredited conflict resolution entity, you must inform consumers of the possibility of resorting to resolving their disputes in this way. To do this, you must include the complete identification of the accredited entity, including the web address. This information will be offered in a clear, identifiable, understandable manner and through easy access on its website, and must also be included in the general conditions of the sales or service provision contracts that the entrepreneur offers to the consumer.

If the employer does not have a website or there is no documentation relating to the general conditions, this information will be will be carried out in any way that allows the consumer to know, in particular through its own informative brochures, posters with information in a place accessible to the consumer or any other commercial communication.

When a claim presented directly by the consumer to the entrepreneur has not been able to be resolved, the latter must provide the consumer with information regarding whether he is attached to an alternative resolution entity for consumer disputes or if he is bound by a standard or code of conduct participate in the procedure before a specific entity. This information will be provided on paper or on any other durable medium at the time the claim is answered or within a maximum period of one month from its filing if the employer has not expressly answered the same.

Companies can adhere to consumer arbitration in person at the Regional Institute of Consumer Arbitration, or through Internet.

If the businessman enter into sales contracts or provision of services online, you must include on your website a link that allows identifiable and easy access to the online dispute resolution platform (Online Dispute Resolution Platform) of the European Union. More information.