In February 2016, the online consumer dispute resolution platform ODR Platform began operating, Online dispute resolution for the entire European Union.
El European Consumer Center (CEC) has been appointed to the European Commission as the platform's contact point in Spain, providing whoever requests it with assistance and support in submitting claims through said platform, which will provide a single point of access to consumers free of charge. and companies for the out-of-court resolution of contractual disputes arising from contracts for the sale or provision of services entered into electronically.
Entrepreneurs, merchants and platforms or markets that offer their products or services electronically are required to include a clearly visible and easily accessible link to the platform on their website, and if they offer their products via email , they must include in it the information about it.
The platform will allow consumers and traders to submit complaints by filling in an electronic form available in all the official languages of the European Union, Norwegian and Icelandic, and will offer them the option to attach the relevant documents.
The CEC, as the contact point in Spain, will automatically send the claim to the competent national alternative resolution entity that the parties have agreed upon, and the parties are obliged to conclude the procedure within a period of ninety days.
The creation and development of the online dispute resolution platform is arranged in the Regulation (EU) 524 / 2013 of the European Parliament and the Council.