Consumer arbitration
I want to request a consumer arbitration
It is a voluntary and free dispute resolution procedure. Voluntary action must be by both parties, that is, the employer must accept this solution mechanism. Companies and professionals can join the consumer arbitration system by presenting a commitment through which they agree to submit to this channel all conflicts that may arise with consumers in the future. The arbitral college will listen to the parties, will carry out evidence (if it deems it appropriate) and will issue a award in writing that obligates both parties to comply and executive from your notification.
Request consumer arbitration
Download the arbitration request form and learn where and how to file it.
What is consumer arbitrage and how does it work
Consumer arbitration is a voluntary, free, simple and fast extrajudicial dispute resolution procedure.
Consumer arbitration institutions
Consumer arbitration has its own institutions that manage it.
Solved Case Finder
The arbitration bodies study the claims of consumers and the allegations of the companies claimed and propose a solution to the conflict, which is mandatory for the parties. To do so, they issue a written resolution (award).
If you want to know any of the rulings that have been resolved by the General Directorate of Commerce, Consumption and Services of the Community of Madrid, select the category that interests you or search by keywords and you will be able to access them.
Search for awards from the Consumer Arbitration Board of the Community of Madrid
Consumer Arbitration FAQs
Legislation on consumer arbitration
Reports of activities of the Regional Institute of Consumer Arbitration
