Recognition of Excellence to the Comprehensive Care Unit for patients with IBD in La Paz
The Inflammatory Bowel Disease Unit was created in 2004
The Inflammatory Bowel Disease Unit of the La Paz University Hospital in the Community of Madrid has received the quality recertification granted by the Spanish Working Group on Crohn's Disease and Ulcerative Colitis (GETECCU). It is a recognition of the excellence of the Comprehensive Care Unit for patients with Inflammatory Bowel Disease (IBD), a distinction that places the health center as a reference hospital and recognizes the quality of care and research developed by the Unit.
The Certification Program for Comprehensive Care Units for patients with Inflammatory Disease is a project developed and promoted by GETECCU, audited by Bureau Veritas and supported by the biopharmaceutical company AbbVie.
The objective is to recognize those IBD units in the country that ensure the best care provision for patients with this disease. It is considered the greatest recognition for these units for their work in the care of IBD in Spain, placing them as a benchmark at the regional and international level.
As the president of GETECCU, Dr. Manuel Barreiro, explains, “at GETECCU, we are committed to continuously improving the quality of care for patients with Inflammatory Bowel Disease. This Certification program, CUE, allows us to review, in a systematic way, the procedures, measure the indicators and implement improvement plans to achieve excellence in the quality and assistance of the Units, in which comprehensive care is provided. to IBD patients.
Management by processes, new multidisciplinary committees and pediatric transition
Since it received the first certification two years ago, the IBD Unit of the La Paz University Hospital, which began its journey in 2004, has registered 1.800 patients who are treated in 6 weekly medical consultations and 1 daily sick consultation.
During this time, as indicated by Dr. Dolores Martín Arranz, head of the Gastroenterology Section of the Digestive System Service, “we have made progress in process management, incorporating new multidisciplinary committees and promoting the pediatric transition. We have created our own website to spread knowledge about the disease and quickly update the information and recommendations about the pandemic to patients, also enhancing our presence on social networks”.
All this motivated, according to Dr. Martín, by the belief in the need for an informed and trained patient who can be co-responsible for their process and reach a scenario of shared decisions.
Recertification of excellence amid the COVID-19 crisis
“This external recognition that our Unit has received is especially relevant this year, in which maintaining care for our patients has been especially difficult due to the pandemic situation and we have had to make rapid changes to allow it. The whole team is proud to once again achieve excellence in this difficult time”, explains Dr. Martín
The day-to-day of the Unit and the relationship with patients has also changed due to the COVID-19 crisis. “We have had to adapt quickly with a high number of telephone inquiries that we still have. The need for information from patients about the influence that their disease and/or their treatments could have on the COVID-19 infection has also made it necessary to strengthen communication channels, something that is especially relevant when starting new treatments”, points out the specialist.
In addition, Dr. Martín insists on the importance of patients not delaying the notification of their symptoms, for fear of having to go to the hospital.
After receiving this recertification, the work of the Unit does not stop "We need to continue betting on research, achieve improvements in care by incorporating other teams more actively (nutrition, psychosocial care...), says Dr. Martín" Advancing in management of processes with the creation of an immune-mediated disease unit that facilitates comprehensive care for these patients and promotes efficient telemedicine that improves patient control and integrates with face-to-face care practice”, are some of the steps to follow that Dr. Martín has clarified.