112 Emergency Room Operating Room

A telephone assistance service for any emergency

Organismo Autónomo Madrid 112

Madrid 112 is the integral emergency response centre for the entire Region of Madrid

112 is a single European emergency number that provides instant assistance to citizens in the event of health incidents, fire-fighting, salvage and rescue and citizen security.

The Madrid 112 Autonomous Body was created in 1998 in implementing the decision made by the European Union about deploying this system across the member states. The aim was to facilitate access to emergency services to citizens, regardless of their location.

In the past 20 years, Madrid 112 –under the umbrella of the Department for the Presidency, Justice and Spokesperson’s Office– has answered more than 86 million calls. In its constant search for excellence, the quality management system of this body has been ISO 9001:2015 and UNE-ISO 22320 certified.