Defective car

The consumer: 
He bought a baby stroller and after ten days of use the fabric ripped and the wheels began to squeak. Request a refund or a voucher for the amount.
The company: 
They offer you the option of taking the car to a technical service so that they can determine if the damage is due to a manufacturing error, in which case they will exchange it for another one.
The arbitral college: 
Estimate the consumer's claim. As some time has passed since the complaint, it considers that it no longer makes sense to take the cart to a technical service, so it resolves that the consumer delivers the cart to the establishment and they issue a voucher for the amount.